The National Consumer Helpline (NCH) received 13,018 calls during January, 2013. In addition to these telephonic calls/complaints, 1849 complaints were also received through online complaint system on NCH website.
The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Bihar, Madhya Pradesh, West Bengal, Gujarat and Punjab.
Break-up of calls in respect of top ten States during January, 2013 is as under:
S. No.
|
State
|
Complaints
|
% age of total calls
| |
1
|
Delhi
|
2859
|
21.96
| |
2
|
Uttar Pradesh
|
2275
|
17.48
| |
3
|
Maharashtra
|
1531
|
11.76
| |
4.
|
Haryana
|
1110
|
8.53
| |
5.
|
Rajasthan
|
808
|
6.21
| |
6.
|
Bihar
|
670
|
5.15
| |
7.
|
Madhya Pradesh
|
551
|
4.23
| |
8.
|
West Bengal
|
531
|
4.08
| |
9.
|
Gujarat
|
515
|
3.96
| |
10.
|
Punjab
|
429
|
3.30
| |
The ‘Telecom’ sector recorded maximum complaints i.e. 19%. It was followed by ‘Product’, E-Commerce’, ‘Legal’ and ‘Banking’.
As per feedback received from 1761 callers, 1561 complaints were resolved under convergence with various companies.
Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues. Complaints can be registered also on the website: www.nationalconsumerhelpline.in.
