The National Consumer Helpline
(NCH) received 12,590 calls during April, 2013.
In addition to these telephonic calls/complaints, 2343 complaints were
also received through online complaint system on NCH website.
The maximum calls were received from Delhi
followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Bihar, West Bengal,
Madhya Pradesh Gujarat and Punjab.
Break-up of calls in respect of top ten States during April,
2013 is as
under:
|
S. No.
|
State
|
Complaints
|
% age of total calls
|
|
1
|
Delhi
|
2993
|
23.77
|
|
2
|
Uttar Pradesh
|
2251
|
17.88
|
|
3
|
Maharashtra
|
1357
|
10.78
|
|
4.
|
Haryana
|
962
|
7.64
|
|
5.
|
Rajasthan
|
770
|
6.12
|
|
6.
|
Bihar
|
588
|
4.67
|
|
7.
|
West Bengal
|
551
|
4.38
|
|
8.
|
Madhya Pradesh
|
541
|
4.30
|
|
9.
|
Gujarat
|
528
|
4.19
|
|
10.
|
Punjab
|
411
|
3.26
|
The ‘Telecom’ sector recorded maximum complaints i.e. 19%.
It was followed by Telecom, ‘Products’, ‘E-Commerce’, ‘Weights & Measures’,‘NBFC’, ‘Public Distribution System’, ‘Banking’,
and ‘ Education’.
As per
feedback received from 2699 callers, 2474 complaints were resolved under convergence by various companies.
Consumers from across the country can access the toll free
National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for
consumer related problems faced by them. The Consumer Helpline also provides
information, advice and guidance related to consumer issues. Complaints can be registered also on the
website: www.nationalconsumerhelpline.in.
